How long does it take to process my order?
Orders are typically processed within 2–4 business days. During launches or high-volume periods, processing times may be slightly extended.
How long will shipping take?
Most U.S. orders arrive within 3–7 business days after shipment, depending on location and carrier.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking details.
What if my package is lost or marked as delivered but I don’t have it?
We recommend checking with neighbors or household members first. If your package is still missing, please contact the shipping carrier directly to file a claim. We’re always happy to assist where we can.
Are your products suitable for all skin types?
Our formulations are designed to be gentle and suitable for most skin types. However, every skin type is unique, and we recommend reviewing ingredient lists and performing a patch test before full use.
How should I use the body oil?
Apply to damp or dry skin and massage gently until absorbed. For best results, use after bathing while skin is still slightly warm.
How often should I use the body scrub?
2–3 times per week is typically sufficient. Adjust based on your skin’s needs.
How do I use the bath soak?
Add a generous handful to warm running water and allow it to dissolve. Soak for at least 15–20 minutes for a more complete experience.
Are your products natural?
We use thoughtfully selected botanical ingredients, including plant oils, mineral salts, and essential oils. Our focus is on simple, effective formulations without unnecessary additives.
Do your products contain synthetic fragrances?
No. We scent our products using essential oils and botanical components only.
Why don’t your products contain many ingredients?
We believe effective formulations don’t require excess. Each ingredient is chosen for a specific purpose, resulting in products that feel balanced and intentional.
Do you accept returns?
Due to the nature of our products, we do not accept returns on opened or used items. Unopened items may be returned within 14 days of delivery. Please see our Return Policy for full details.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos. We will review and work toward a resolution.
What if I have sensitive skin or allergies?
Please review ingredient lists carefully before purchasing. We recommend performing a patch test prior to full use. We are unable to offer refunds for adverse reactions or sensitivities.
What makes Attune Botanicals different?
Attune is built on a return to simpler forms of care—where botanicals, oils, and minerals are used with intention. Our products are handcrafted in small batches to maintain quality, consistency, and a more thoughtful approach to everyday care.
If you have additional questions, feel free to reach out at support@attunebotanicals.com.